How do you confirm prime and standby ratings?

We confirm the intended duty, required output, site load profile and applicable technical conditions before the configuration is finalized.

How do you match voltage, frequency and site conditions?

Voltage, frequency, phase, altitude, ambient conditions and installation details are reviewed against the project requirements before quotation.

Which certificates and customs documents can you provide?

The documents available depend on the selected configuration and destination. The required document list is confirmed with the project before shipment.

What warranty applies in my market?

Warranty scope is confirmed in the commercial agreement and may vary by product configuration, destination and service arrangement.

How are spare parts identified and supplied?

Recommended spare parts are identified from the final configuration. Availability, delivery route and service arrangements are confirmed for the project.

What technical support and training are available?

Support can include product information, configuration guidance, installation and commissioning documentation, and training arrangements where agreed.

Do you provide sales, tender and technical materials?

For suitable opportunities, we can prepare available product data, configuration information, technical documents and proposal materials.

Can you support a live generator project before a formal dealer appointment?

For a qualified opportunity, we can review the basic requirement and discuss the information needed for a proposal. The support scope depends on the project and market.